The Mayor of Kigali City Ndayisaba Fidel told journalists that none should resign from searching better services in highly ranked institutions if he/she is not satisfied by the preceding ones.
He said that in his office where he received different people who came to present their concerns about having permission to build new houses in Kigali City.
He said that better services provision commences by welcoming a service searcher, listing to his/her concerns and try to provide a satisfying response.
Mr Ndayisaba finds that services delivery habits are improving as Rwandans learn and understand the usefulness of these issues. Currently Rwandans know that if one is not satisfied with the quality of the services he/she has been given, he/she knows that other institutions are there to hear from him/her.
The fact that housing issues are now undergoing a remarkable assessment, does not mean there is a serious problem rather it means that Kigali City authorities take it very seriously due to its contribution to national development.
Ms Mukankaka Esperance who came to present her concerns about the fact that she did not receive the real amount of money she ought as expropriation fees, told Umuseke reporter that this was due to poor service delivery of Kigali city staff. “Even this 19 Million RwF are few comparatively to the properties I owned.It left me miserable while if was self reliant ,she said.
About whether she favorably receives the response to be given the rest of the money she wanted ,she said that she waits for that as it is not the first time she hears such promises.
Fidel Ndayisaba said that a customer who did not received the service he/she deserved, should be given the remaining with additional fees for the delay.
The worker who mistreats the client should face financial cuts upon his /her salary due to the fact that he/she did not fulfill the work requirements, adds Mr Ndayisaba.
Ndayisaba said that the poor service delivery does not come from a specific institution rather from a service provider’s skills and availability of tools and means to deliver that services.
BIRORI Eric
UM– USEKE.RW
